Refund Policy
At Certified Island Living, your satisfaction matters to us. Please read our refund policy carefully before making a purchase.
Digital Products
All digital product sales are final. Due to the instant nature of digital downloads, we are unable to offer refunds or exchanges once a file has been accessed or downloaded. If you experience a technical issue with your download, please contact us and we will do our best to assist you.
Print-on-Demand Physical Products
Since our physical products are made to order, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. However, we will gladly offer a replacement or refund in the following cases:
- The item arrived damaged or defective
- The item received was incorrect (wrong product or design)
- The item was lost in transit
To request a replacement or refund, please contact us within 14 days of receiving your order and include:
- Your order number
- A clear photo of the issue
- A brief description of the problem
Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.
Contact Us
For any refund or return inquiries, please visit our Contact page. We aim to respond within 24-48 hours.